Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" or "Site" refers to the mata77 website accessible at https://mata77.cam and all associated services, software, and applications.
• "Operator" or "We" or "Us" refers to mata77, the legal entity operating the Platform under international gaming licenses.
• "Player" or "You" or "User" refers to any individual who registers an account, accesses the Platform, or uses any mata77 services.
• "Account" refers to the personal betting account created by a User upon successful registration with mata77.
• "Funds" refers to monetary deposits made by Players in Indonesian Rupiah (IDR) or any other accepted currency for the purpose of placing bets.
• "KYC" refers to Know Your Customer verification procedures required to confirm Player identity, age, and address.
• "Bonus" refers to promotional credits, free bets, cashback, or any other promotional offers provided by mata77 to Players.

2. Acceptance of Terms

By accessing, browsing, or using the mata77 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and mata77.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and refrain from creating an account. Continued use of the Platform following any amendments to these Terms constitutes acceptance of those amendments.

mata77 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when these Terms were last revised.

3. Eligibility and Account Registration

3.1 Age and Jurisdiction Requirements

To register an account and use mata77 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age. mata77 strictly prohibits underage gambling and enforces rigorous age verification through KYC procedures.
• You must be a legal resident of Indonesia or a jurisdiction where online gambling is not explicitly prohibited by local law.
• You are not prohibited from gambling by any applicable law, regulation, or court order in your jurisdiction of residence.
• You are not a resident of any jurisdiction where mata77 services are prohibited or restricted by law.
• You are acting on your own behalf and not on behalf of any third party, business entity, or organization.

3.2 Account Registration Process

Creating a mata77 account requires providing accurate, current, and complete information including:

• Full legal name as it appears on your Indonesian identity card (KTP)
• Valid email address that you have exclusive access to
• Secure password meeting minimum security requirements
• Date of birth verifying you are 21 years or older
• Mobile phone number for account security purposes
• Residential address in Indonesia

3.3 KYC Verification Requirements

Before processing your first withdrawal, mata77 requires completion of KYC verification. You must submit the following documents:

• Government-Issued ID: Clear, legible photograph or scan of your Indonesian identity card (KTP), passport, or driver's license showing your full name, photograph, date of birth, and document number.
• Proof of Address: Recent utility bill (electricity, water, internet), bank statement, or government correspondence dated within the last three months showing your name and residential address.
• Payment Verification: For bank account withdrawals, proof that the bank account is registered in your name (bank statement or verification letter).

KYC verification typically takes 24-48 hours during business days (WIB). mata77 reserves the right to request additional documentation if necessary to verify your identity, age, or compliance with anti-money laundering regulations.

3.4 Account Restrictions

• Each Player is permitted only one account. Creating multiple accounts is strictly prohibited and will result in account suspension and forfeiture of funds.
• Account sharing is prohibited. Your account credentials are personal and confidential. You are responsible for all activity conducted through your account.
• Accounts registered using false information, stolen identity documents, or VPN services to circumvent jurisdiction restrictions will be immediately terminated.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

mata77 accepts deposits through the following Indonesian payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and player VIP tier. Deposits are typically credited to your account within 2-5 minutes during banking hours (WIB).

4.2 Withdrawal Procedures

To request a withdrawal from your mata77 account:

1. Your account must be fully KYC-verified with approved identity documentation.
2. Minimum withdrawal amount is Rp 100,000.
3. Withdrawals are processed to the same payment method used for deposits whenever possible.
4. Bank account withdrawals must be made to a bank account registered in your verified name.
5. Standard processing time is 5-15 minutes during WIB business hours (Monday-Friday 09:00-17:00). Off-peak withdrawals may take up to 2 hours.

4.3 Wagering Requirements

Deposits must be wagered at least one time (1x) before withdrawal to comply with anti-money laundering regulations. Example: A deposit of Rp 500,000 requires at least Rp 500,000 in total bet turnover before withdrawal is permitted.

4.4 Withdrawal Restrictions

• mata77 reserves the right to withhold withdrawals pending verification of identity, source of funds, or investigation of suspected fraudulent activity.
• Bonus-related wagering requirements must be completed before withdrawing bonus-derived winnings (see Section 5).
• Withdrawal requests may be declined if deposit payment has not cleared or if suspicious activity is detected.

5. Bonuses and Promotions

5.1 General Bonus Terms

mata77 offers various bonuses and promotional offers to Players, including but not limited to welcome bonuses, deposit bonuses, cashback, free bets, and VIP rewards. All bonuses are subject to specific terms and conditions disclosed at the time of the offer.

Key general bonus terms:

• Bonuses are optional. Players may opt out of receiving bonuses by contacting customer support.
• Only one bonus can be active per Player at any given time unless explicitly stated otherwise.
• Bonus funds cannot be withdrawn until wagering requirements are met in full.
• Wagering requirements, eligible games, maximum bet limits, and time restrictions vary by promotion and are clearly stated in each bonus offer.

5.2 Wagering Requirements

Wagering requirements specify how many times bonus funds must be wagered before they convert to withdrawable balance. Common wagering structures at mata77:

• Sports Betting Bonuses: Typically 5x-8x rollover on odds of 1.50 or higher. Example: Rp 100,000 bonus with 6x wagering requires Rp 600,000 in total qualifying bets.
• Casino Bonuses: Typically 25x-35x rollover on eligible slot games. Not all games contribute equally toward wagering requirements.
• Game Contribution Rates: Slots generally contribute 100%, live casino games 10-20%, sports betting varies by odds.

5.3 Bonus Abuse and Forfeiture

mata77 reserves the right to void bonuses and associated winnings in cases of bonus abuse, including but not limited to:

• Creating multiple accounts to claim the same bonus repeatedly
• Colluding with other players to meet wagering requirements
• Using betting strategies designed to guarantee profit while meeting wagering requirements (e.g., betting red and black simultaneously in roulette)
• Irregular betting patterns indicating systematic exploitation rather than recreational play

Unclaimed bonuses expire 30 days after issuance unless otherwise specified. Active bonuses expire if wagering requirements are not completed within the specified time period (typically 30-90 days).

6. Betting Rules and Game Conduct

6.1 General Betting Rules

All bets placed on mata77 are subject to the following general rules:

• Once a bet is confirmed, it cannot be cancelled or modified by the Player.
• mata77 reserves the right to void bets in cases of obvious errors (e.g., incorrect odds published due to technical error, bets placed after an event has already concluded).
• Bets are settled based on official results published by the governing sports body or game provider.
• In the event of a technical malfunction or system error, all affected bets will be voided and stakes refunded.

6.2 Sports Betting Specific Rules

• Bets stand unless explicitly voided due to event cancellation or official result unavailability.
• Live betting (in-play) is subject to delays due to transmission time. mata77 is not liable for odds changes during these delays.
• Asian Handicap, Over/Under, and other specific markets are settled according to standard industry rules for those market types.
• Postponed matches: If a match is postponed and rescheduled within 48 hours, bets stand. If postponed longer than 48 hours, bets are void.

6.3 Casino Game Rules

• All slot games, live casino games, and table games operate on certified Random Number Generator (RNG) systems or live dealer equipment audited by independent testing agencies.
• Return to Player (RTP) percentages are theoretical long-term statistics and do not guarantee specific session results.
• Players experiencing technical disconnection during a casino game round should contact customer support. mata77 will investigate and resolve based on game server logs.

6.4 Prohibited Activities

The following activities are strictly prohibited and will result in account termination and fund forfeiture:

• Using bots, automated software, or third-party tools to place bets
• Exploiting software bugs or glitches for unfair advantage
• Collusion with other players or match-fixing involvement
• Money laundering or use of mata77 for any illegal financial activity
• Fraudulent chargebacks or payment reversals after betting funds

7. Responsible Gaming

mata77 is committed to promoting responsible gambling and providing tools to help Players maintain control over their betting activity. We recognize that gambling should be entertainment, not a source of income or a solution to financial problems.

7.1 Self-Limitation Tools

All Players have access to the following responsible gaming tools in their account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set maximum loss thresholds per day, week, or month.
• Session Time Reminders: Receive pop-up alerts after specified time periods (30 minutes, 1 hour, 2 hours, etc.).
• Reality Check: Periodic notifications showing current session duration and net win/loss.

7.2 Self-Exclusion

Players who feel their gambling is becoming problematic can request self-exclusion for periods of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent closure. During self-exclusion:

• You will be unable to log in to your account or place bets
• You will not receive promotional communications
• Any active bonuses will be forfeited
• Your account balance will be available for withdrawal

To request self-exclusion, contact customer support at [email protected] or use the self-exclusion feature in your account settings.

7.3 Problem Gambling Support

If you believe you may have a gambling problem, please seek professional help immediately. Warning signs include gambling with money needed for essential expenses, lying about gambling activity, chasing losses, and feeling anxious when not gambling.

For professional problem gambling support and counseling resources, please visit our Responsible Gaming page.

8. Limitations of Liability

To the fullest extent permitted by applicable law, mata77 shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Platform or services, including but not limited to:

• Loss of funds due to unauthorized access resulting from your failure to safeguard account credentials
• Technical failures, internet connection issues, or system downtime beyond mata77's reasonable control
• Loss of profits or betting opportunities due to service interruption
• Errors in odds or game results caused by third-party data providers or software suppliers
• Actions taken by Indonesian or international authorities regarding online gambling

mata77's total liability to any Player for all claims arising out of or related to these Terms shall not exceed the amount of funds in the Player's account at the time the claim arose.

9. Account Suspension and Termination

9.1 Suspension by Player

Players may temporarily suspend or permanently close their mata77 account at any time by contacting customer support. Upon account closure:

• Any remaining account balance will be available for withdrawal (subject to wagering requirements and KYC verification)
• Active bonuses will be forfeited
• You will cease to receive promotional communications

9.2 Suspension or Termination by mata77

mata77 reserves the right to suspend or permanently terminate any Player account without prior notice in cases of:

• Breach of these Terms & Conditions
• Fraudulent activity, money laundering, or suspected criminal conduct
• Providing false information during registration or KYC verification
• Creating multiple accounts or account sharing
• Bonus abuse or exploitation of platform vulnerabilities
• Abusive or threatening behavior toward staff or other Players

In cases of account termination for breach of Terms, mata77 reserves the right to withhold account balances and winnings derived from prohibited activities.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mata77 holds its operating license. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

10.2 Dispute Resolution

In the event of any dispute, claim, or disagreement arising out of or relating to these Terms or the use of mata77 services:

1. Contact Customer Support: First, attempt to resolve the dispute by contacting mata77 customer support at [email protected]. Most disputes can be resolved through direct communication.
2. Escalation: If the dispute cannot be resolved through customer support within 14 days, you may escalate the matter to mata77 management by submitting a formal written complaint.
3. Arbitration: If the dispute remains unresolved after 30 days, both parties agree to submit to binding arbitration under the rules of the jurisdiction in which mata77 is licensed.

By accepting these Terms, you waive any right to participate in class-action lawsuits or class-wide arbitration against mata77.

11. Contact Information

For questions, concerns, or disputes regarding these Terms & Conditions, please contact mata77 through the following channels: